Refund Policy
(Effective Date: 01.12.2025)
TAB Digital (SIA “Network Operations Center”) is committed to delivering high-quality cloud and managed services. If our service does not meet your expectations, we offer a transparent and customer-friendly refund process, outlined below.
1. 30-Day Money-Back Guarantee
We provide a full money-back guarantee for 30 calendar days from the date of purchase for all new service orders made on our website.
If you are not satisfied for any reason, you may request a refund within this period.
No explanation is required, but feedback is appreciated so we can improve our services.
2. How to Request a Refund
To request a refund, you must:
3. Services Eligible for Refund
The following service types are refundable within 30 days:
Renewals and upgrades are handled separately (see Section 5).
4. Conditions & Limitations
To protect both customers and TAB Digital, the following limitations apply:
4.1. Abuse or Misuse
Refunds may be denied if:
4.2. Chargebacks and Payment Disputes
If a customer initiates a bank chargeback instead of contacting TAB Digital for support:
5. Non-Refundable Payments
The following are non-refundable:
6. Refund Method
Refunds are issued to the original payment method when available.
If this is not possible (e.g., expired card), refunds may be processed via:
7. Contact Information
If you have any questions or wish to begin a refund request, please contact us:
SIA “Network Operations Center”
Braslas iela 22, Riga, LV-1084
Tel: +371 66117130
Email: support@tab.digital
(Effective Date: 01.12.2025)
TAB Digital (SIA “Network Operations Center”) is committed to delivering high-quality cloud and managed services. If our service does not meet your expectations, we offer a transparent and customer-friendly refund process, outlined below.
1. 30-Day Money-Back Guarantee
We provide a full money-back guarantee for 30 calendar days from the date of purchase for all new service orders made on our website.
If you are not satisfied for any reason, you may request a refund within this period.
No explanation is required, but feedback is appreciated so we can improve our services.
2. How to Request a Refund
To request a refund, you must:
- Submit a cancellation request through your TAB Digital account panel, and
- Open a support ticket or email us at support@tab.digital with the subject “Refund Request”.
3. Services Eligible for Refund
The following service types are refundable within 30 days:
- Nextcloud One packages
- Nextcloud (Private Cloud, Team, Business) subscriptions
- Workspace and SaaS services
- Managed Private Cloud instances (new orders only)
Renewals and upgrades are handled separately (see Section 5).
4. Conditions & Limitations
To protect both customers and TAB Digital, the following limitations apply:
4.1. Abuse or Misuse
Refunds may be denied if:
- The service was used for activities violating our Terms of Service
- The account shows evidence of fraud, malicious activity, or abuse
4.2. Chargebacks and Payment Disputes
If a customer initiates a bank chargeback instead of contacting TAB Digital for support:
- The service may be immediately suspended
- The account may be billed for any processing fees charged by the payment provider
- Future purchases may require additional verification or be declined
5. Non-Refundable Payments
The following are non-refundable:
- Service renewals after the first 30 days
- Add-on purchases
- Fees charged by third-party payment providers (if applicable)
- Costs incurred by chargebacks, bank disputes, or manual processing
6. Refund Method
Refunds are issued to the original payment method when available.
If this is not possible (e.g., expired card), refunds may be processed via:
- IBAN bank transfer, or
- PayPal transfer
7. Contact Information
If you have any questions or wish to begin a refund request, please contact us:
SIA “Network Operations Center”
Braslas iela 22, Riga, LV-1084
Tel: +371 66117130
Email: support@tab.digital